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    Customer Success Manager (m/f/d)

    Austin Customer Success Management Full-time

    realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.  
    Our customers include several major, well-known companies such as Lonza, ZEISS, Bio-Rad, Becton Dickinson, Beckman Coulter Life Sciences, QIAGEN, Tecan, Hologic and GEA Group among many others. 
    With our comprehensive scientific and industry expertise, we have developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production. 
    As a spin-off of IKA, a leading manufacturer of laboratory and processing equipment, we are privately funded and are among the largest VR and AR software companies that focus on industry solutions. We have cultivated a vibrant company culture with an international team of more than 280 people at our headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Bangalore (India), and Guangzhou (China).  
    We place great value on fostering a creative, performance-driven and employee-centered work environment for everyone – whether your specialty is working with clients, developing cutting-edge technology or crunching numbers!  
    In order to expand our team in Austin, TX, we are now looking for a talented 

    Customer Success Manager

    Your responsibilities:

    • Assume responsibility for the success of your assigned accounts, ensuring excellent customer experiences and satisfaction in every respect 
    • Consult and win the trust of our customers with your inspirational character, professional demeanor, and innovative mindset 
    • Ensure that our customers derive the full value from our services and see realworld one as their trusted strategic partner 
    • Establish trustful and long-term relationships with leadership teams to boost business and customer satisfaction in collaboration with the Account Management team
    • Partner closely with the Customer Success Director, as well as the Project and Account Management team to successfully carry out your projects and increase customer retention
    • Contribute to realworld one’s overall business strategy by sharing your input and ideas 

    Your profile:

    • Highly reliable, empathetic and cooperative personality with great ambitions and full dedication
    • Passion for innovative technologies and VR/AR applications
    • Enthusiasm for building stable and appreciative customer relationships with an honest interest in their concerns and wishes
    • Practical experience in the life sciences/diagnostics, pharmaceutical, chemical or processing industry is a big plus
    • Exceptional cooperative skills and a calm demeanor even in challenging customer interactions
    • Excellent communication and organizational skills with a reliable, structured and independent working style
    • Full proficiency in English

    Our offer to you:

    • An opportunity to work for a market-leading, successful tech company with a broad international customer base from multiple fields, including the life sciences and the analytical, pharmaceutical, chemical and processing industries
    • Receive a competitive salary in accordance with your market area
    • The experience of creating highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
    • Profit from an open and modern work environment
    • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities

    Do you want to help revolutionize the virtual world and join one of the most extraordinary tech companies in Germany?
    VR technology is transforming industry standards and reshaping how businesses communicate. Our company actively drives these developments.

    If this sounds like the right fit for you, please apply now, and join the realworld one team!

    We look forward to hearing from you soon!
    Apply for this job