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    Customer Success Associate (m/f/d)

    Freiburg Customer Success Management Working Student

    realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.  
     
    Our customers include several major, well-known companies such as Lonza, ZEISS, Bio-Rad, Becton Dickinson, Beckman Coulter Life Sciences, QIAGEN, Tecan, Hologic and GEA Group among many others. 
     
    With our comprehensive scientific and industry expertise, we have developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production. 
     
    As a spin-off of IKA, a leading manufacturer of laboratory and processing equipment, we are privately funded and are among the largest VR and AR software companies that focus on industry solutions. We have cultivated a vibrant company culture with an international team of more than 280 people at our headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Bangalore (India), and Guangzhou (China).  
     
    We place great value on fostering a creative, performance-driven and employee-centered work environment for everyone – whether your specialty is working with clients, developing cutting-edge technology or crunching numbers! 

    In order to expand our team in Freiburg (Germany), we are now looking for a talented

    Customer Success Associate (m/f/d) 

    Your responsibilities:

    • Work closely with the Customer Success Management team to support team requirements, business objectives and other tasks as needed
    • Assist in writing and creating story lines for large customer projects (eg. Lonza, Zeiss, Agilent, Beckman Coulter)
    • Analyze the functions of equipment and their environments, then share your research with our internal teams to create them in VR
    • Participate in customer meetings and assist in documenting project updates (e.g. project requirements, goals, status summaries)
    • The opportunity to drive your own projects to completion, in close coordination with the Lead CSM and internal stakeholders
    • Freedom to contribute your own creative ideas, develop new processes, and improve existing processes

    Your profile:

    • Minimum of three completed semesters in a life science, engineering, or technology degree programme (ideally already holding a bachelor’s degree)
    • Self motivated, hands-on, with exceptional attention to detail
    • Great at organizing tasks and delivering high quality results on schedule
    • Passionate about innovative technologies including VR/AR products
    • Spoken and written English are required, additional German knowledge would be preferred
    • Experience with Jira and Confluence tools are a plus

    What we offer you:

    • An opportunity to work for a market-leading, hypergrowth tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research 
    • The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company 
    • Profit from an open and modern work environment with flexible working hours 
    • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities 
    • Learn and grow with your colleagues and get the opportunity to take responsibility for your own tasks even as a student 
    • Receive additional benefits such as team events, company lunches, office snacks, gourmet coffee and a great office location in the heart of Freiburg


    Do you want to help revolutionize the virtual world and join one of the most extraordinary tech companies in Germany?
    VR technology is transforming industry standards and reshaping how businesses communicate. Our company actively drives these developments.

    If this sounds like the right fit for you, please apply now, and join the realworld one team!

    We look forward to hearing from you soon!
    Apply for this job