Enhanced Remote Customer Services
Through the use of AR, your service teams can connect with your customers remotely to help solve specific service problems.
Service personnel can give instructions to customers, mark objects in their field of view, upload related 3D visualizations, as well as record and store videos/pictures of each support session for future reference.
With VR/AR service applications, you can significantly increase the efficiency of your global service teams, reducing travel while achieving a higher degree of customer contact, with more customers and more service problems dealt with each day.
An integrated database of up-to-date problem-solving solutions in VR/AR provides customers with access to instructional tutorials, guided demonstrations and assembly trouble-shooting at a whole new scale of precision and interactivity. By adopting this technology, you will increase customer satisfaction, while maximizing the resources of your service team.